FAQ

Board Guide.

A Board Guide meets you at the airport and accompanies your group during the whole cruise. All your questions you can address to him/she, they will be glad to help you. At the end of the cruise your Board Guide will take you to the airport and help you to go through check-in.

Reception.

Receptionists meet you as soon as you arrive aboard the ship. Reception desk is on the main deck. You get your keys and boarding cards at the reception. You can also get detailed information about all the services available aboard and their cost there.

Cruise Director.

The Cruise Director is in charge of the daily program, organization and entertainment, specified in the program. He/ she coordinates the work of the Board Guides and Receptionists. The Cruise Director is always available aboard

Daily program.

Programs on the entertainment activities and excursions for the next day will be delivered to your cabins in the evening.

Information stands.

On the Information Stands you will find information about rivers and canals, sights and excursions in towns on our way. You will also find urgent notices, daily programs, schedules of group departures to the airport at the end of the cruise.

Leisure On Board.

Onboard the ship you will find all necessary facilities for enjoyable leisure: films, books, games.

Change of Bed Linen.

The chambermaids change the bed linen and bath towels once in three days, face towels every day.

Laundry and ironing.

Laundry is available onboard for extra charge. All the details you will find in the Board information leaflet in your cabin. Besides, you can do the ironing yourself in the ironing-room free of charge.

Souvenirs.

You can purchase souvenirs to remember your trip in the onboard art shops.

Post.

If you want to mail your correspondence, envelopes and stamps are always available onboard. Leave a sealed envelope with a stamp at the reception and it will be mailed in the next port of call.

Radio and public address system.

The cabins are equipped with loud speakers to broadcast entertaining radio programs and a public address system to announce the daily program. This system is also used to wake you up for breakfast.

Restaurants.

All meals are served in the restaurant. The restaurant is run to schedule, the time of breakfast, lunch and dinner is marked in the daily program. The seating in the restaurant is fixed; upon your arrival at the reception you will get the number your table.

Diets.

If you require any special diet please inform your travel agent about it in advance. We reserve a right to decline to meet specific dietary requirements.

Bars.

There are several bars aboard the ship. During sailing when all the guests are aboard the bars are always open. Changes in the bar schedule are specified in the daily program delivered to your cabin. The bar “on duty”, specified in the daily program, operates during stops when the guests are on land.

Luggage.

At the end of your journey, on the departure day, we will take care of loading your luggage on the bus. Please place your tagged luggage outside your cabin no later than 1 hour before departure. The tag will be given to you the previous evening. Please refer to your daily program and notice boards for time of departure.

Safe.

Valuables, cash and cheques can be deposited in the ship’s safe at the reception for a small fee.

Doctor.

We have a professional doctor aboard the ship, and if you need medical consultation you can always address him/ her. First consultation and emergency care are free of charge. The pricelist is available at the doctor’s office.

Smoking.

Smoking is prohibited aboard the ship except for places on outer decks equipped with ashtrays and bars (unless there are some activities at that time).

Electrical appliances.

It is prohibited to use electric heating units (heaters, boilers, etc.) in the cabins. It is allowed to use low-powered electrical units, such as electric razors, charging devices, hairdryers